The idea of lean banking is all about reducing waste and inefficiencies in order to provide the best possible customer service. Kaplan Business Group consultants, with years of successful lean manufacturing experience, will work with you to identify areas of waste in your retail bank and will then apply lean banking solutions to those issues to help you improve branch performance.
In the table below, you can see some examples of the sort of waste we might identify and the solutions that can be used to address them.
|
Waste |
Solution |
|
Overstaffing/Understaffing |
• Demand sensitive forecasting • Staffing model refinements • Time Standards revisions |
|
Long waiting times |
Customer wait: • Better forecasting & scheduling Employee Wait:
|
|
Travel |
|
|
Excessive processing |
|
|
Excess Inventories |
• Cash inventory optimization |
|
Excessive motion |
• Work station design • Ergonomics |
|
Defects |
• Process optimization • Teller system redesign • Biometric verification • Error proofing |