We know that service is everything in retail banking, and in order to provide the best possible service in your bank, you first need to know everything you can about your current operations. Retail banking measurement plays an important part in this, and Kaplan has extensive experience of working with banks to measure the success of different components of their work.

Measurement is a crucial part of any modern management methodology, and the Kaplan Business Group is proud to be able to offer a revolutionary methodology for your branch measurement needs. Working closely with you and utilizing our high quality technology and tools, we will provide you with a solution that is:
  • Verifiable
  • Accurate
  • Cost effective
  • Flexible and adaptable to future improvements

We are able to help you measure a wide range of attributes, including:
  • Customer wait times
  • How branch staff spend their time
  • Inefficiencies
  • Transaction and sales times